Terms of service.
Last Updated: September 17th, 2024
Welcome to SINTSANTO. By accessing and using our website, you agree to the following Terms of Service. If you do not agree with these terms, please do not use our site.
1. Artwork and Custom Orders
All artwork and custom orders available through our website are created with high-quality materials and craftsmanship. Custom artwork may take up to 2 weeks to complete and ship. We will notify you via email when your order is ready for shipping.
2. Shipping Policy
Processing Time: All orders are processed within 1-3 business days. Custom artwork requires up to 2 weeks to complete and ship.
Shipping Time: Once your order is shipped, delivery times will vary depending on your location. Please allow an additional 5-7 business days for domestic shipping and up to 3 weeks for international shipping.
Shipping Costs: Shipping costs are calculated at checkout based on the destination and size of the artwork. Any applicable taxes or duties are the responsibility of the customer.
3. Return and Refund Policy
Eligibility: Returns are accepted only for damaged or incorrect items. If you receive an item that is damaged or does not match your order, please contact us within 7 days of receipt with a photo of the damage or incorrect item.
Return Process: To initiate a return, email us at [Insert Contact Email] with your order number and a description of the issue. We will provide instructions on how to return the item.
Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Shipping costs are non-refundable.
4. Intellectual Property
All artwork and content on our website are the property of SINTSANTO and are protected by copyright and trademark laws. Unauthorized use or reproduction of our artwork is prohibited and may result in legal action.
5. Payment Terms
Payment: We accept various payment methods, including credit cards and other secure payment options. Payment is processed at the time of purchase.
Taxes: Sales tax will be applied where applicable.
6. Changes to Terms
SINTSANTO reserves the right to modify these Terms of Service at any time. Changes will be posted on this page, and it is your responsibility to review these terms periodically.
7. Contact Information
For any questions regarding our Terms of Service, shipping, returns, or other inquiries, please contact us at:
carola@sintsanto.com
973-973-9321
17 Pike Street, New York, NY, 10002
By using our website, you acknowledge that you have read and agree to these Terms of Service.